DETAIL LAYANAN
TECH SUPPORT
LAYANAN
TINGKAT DUKUNGAN*
Device Troubleshooting
Experience hassle-free troubleshooting via phone consultation, or allow our technicians to access your device remotely. When remote solutions aren't enough, we’ll come to you for on-site assistance. If all else fails, we will help you coordinate with the manufacturer for warranty support.
Troubleshooting Perangkat
Level 1 Software (OEM) Support
Our experts are just a phone call away to help resolve your IT issues. Or you could allow our technicians to access your device remotely to address the problem. Optimize your system's performance with our system utilities and applications ensuring prompt resolution to your issues.
Support Level 1 untuk Aplikasi / Software (OEM)
Escalated Technical Support
Rest assured that our Level 2 Support is readily available to tackle more challenging technical issues. Our case management system ensures seamless coordination and timely resolution if you need to escalate your case to more complex support.
Dukungan Teknis Lanjutan (Eskalasi)
Dedicated Case Manager
Call our service desk or shoot us an email to connect directly to our service team. For urgent matters, our hotline number is at your disposal. Each case is assigned to a single IT expert, who will stay on your case until it is resolved.
Personnel Khusus untuk Mempermudah Komunikasi
End-To-End Case Management
With our dedicated support system, your ticket will receive the personal attention of a case manager who will stay on your case until it is resolved. You also receive timely updates to keep you informed every step of the way.
End-to-End Support
Next Business Day Onsite Services ³
Our goal is to resolve cases by the business day, for cases reported before 3pm. After that, cases will be resolved within 2 business days for onsite support. Our full onsite support is available for Elite subscriptions and are bundled with Rentalworks preloved devices. For Advanced and Essential subscriptions, we support by helping you coordinate with the device manufacturer’s onsite service team.
Bantuan On-Site dalam
Asset Management Reporting ⁴
Seamlessly track, organize, and optimize your IT assets with our smart monitoring and management system. Enjoy complimentary access for up to 3 users, with a minimum of 20 devices. Add additional users, for just SGD 11 each, ensuring affordable scalability as your business grows.
1 Hari Kerja*
Temporary Device Replacement
Equipment issues shouldn’t hinder your operations. Our solution allows you to minimise downtime and ensure uninterrupted business continuity. This service is only available for devices under Rentalworks’ Leasing Programs.
Inventaris & Manajemen Asset
Operating System & Drivers
We handle all your Windows OS and driver needs, leaving you with a seamlessly functioning system tailored to your preferences. Whether you need help with Windows OS and driver reinstallation; Windows setup, reset, or reformatting; or OS configuration and settings, you get easily get support from our expert team via phone or remote support.
Unit Pengganti Darurat
Support for Common Applications
Enjoy Grab and Go convenience, because we help you install, reinstall and activate the most widely used applications* including (license charges apply):
- Office/ Microsoft 365 application
- Adobe application
- Google application
- PDF tools (Ex: Adobe Acrobat, PDFTK Builder, PDF-XChange)
- Remote Desktop application (Ex: TeamViewer, Any Desk, UltraViewer, MS Remote Desktop)
- Online conference application (Ex: Skype, Zoom, Teams)
- Compression application (Ex: WinRAR, WinZip, 7-Zip)
- Multimedia Player (Ex: k-lite codec, Windows media player, VLC)
- Internet browser (Ex: Google Chrome, Internet Explorer, Mozilla Firefox, Microsoft Edge)
Operating System (OS) & Driver
Printer & Scanner Configuration
Simplify your printing experience with our printer and scanner configuration services. We provide expert support for your devices (laptops, desktops, mobile phones, tablets) to get them connected to your printers and scanners. We also help you resolve printing and scanning issues, and solve printer sharing problems.
Dukungan untuk Software Umum
User Profile & Permission Management
We take the hassle out of setting up new Microsoft 365 accounts. We’ll support you in various tasks such as joining Active Directory, managing user profiles, credentials, and group policies. Additionally, we offer expert coordination for email hosting user accounts, end-user permissions, backup data, and encryption keys for a secure and streamlined experience.
Instalasi & Deployment
Instalasi & Setup Dasar
Biaya Langganan
GRATIS – Termasuk dalam sewa
KETERANGAN
- Dukungan Penuh
- Dukungan Jarak Jauh
1 Layanan service on-site dalam waktu 1 hari kerja hanya berlaku untuk unit preloved, dan akan dijadwalkan setelah dilakukan pengecekan secara jarak jauh (remote). Untuk unit baru, layanan on-site akan dibantu oleh brand yang bersangkutan, sesuai syarat & ketentuan yang berlaku.